Dear Mr./Ms.
Hello! Thank you for choosing to stay at Hainan Sangem Moon Hotel
Your booking is paid
Booking Complete
Your Booking Details
Should you have any changes or questions regarding your itinerary, please contact the hotel promptly
Confirm Booking Number
Guest Name
Check-in Date
Check-out Date
Room Type & Quantity
0898-83363333
Hainan Tufu Bay Tourism Resort Area
Hainan Sangem Moon Hotel sincerely welcomes you and wishes you a pleasant journey
I. Check-in Policy
1. Check-in Time:
Standard check-in time is 15:00. If you arrive early, the hotel will accommodate early check-in based on room availability. Should rooms not be ready, you may wait in the lobby or store your luggage.
2. Registration:
All guests must present valid identification (e.g., ID card, passport) at check-in. Ensure information accuracy for smooth processing.
3. Special Requests:
Notify the hotel of special needs (e.g., birthday decorations, room away from elevators) during booking or before arrival. We will endeavor to fulfill requests.
II. Cancellation Policy
1. If travel plans change requiring room cancellation, contact customer service or call the front desk at [0898-83363333].
2. Non-holiday refund policy is as follows:
3. Holiday refund policy is as follows:
III. Check-out Policy
1. Check-out Time:
Standard check-out is 12:00 noon. For late check-out requests, contact the front desk in advance; fulfillment depends on room availability.
2. Invoice Issuing
Notify front desk staff at check-out if an invoice is required. We will issue it promptly.
IV. Contact Customer Service
For assistance or inquiries, please contact the hotel customer service via the following details:
Tel: [0898-83363333]
WeCom Group:
